Privacy Policy

Ball Chatham Food Pantry ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website, Ball Chatham Food Pantry, located at ballchathamfoodpantry.org (the "Website").

This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

First and last name

Email address

Phone number

Any information submitted through contact forms

Donation Information
When you make a donation through our Website, your payment information (such as credit or debit card details) is processed securely by a third-party payment processor, Stripe.

We do not store or have direct access to your full payment card details.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and communicate with you

Process and acknowledge donations

Provide receipts and records of contributions

Maintain internal records for nonprofit operations

Improve our Website and services

We do not sell, rent, or trade your personal information to third parties.

3. Payment Processing

All online donations are processed through Stripe, a secure third-party payment provider.

Your payment information is encrypted and handled directly by Stripe in accordance with their privacy and security policies. We recommend reviewing Stripe’s Privacy Policy for additional details on how your information is handled.

4. Sharing of Information

We may share your information only in the following circumstances:

With service providers (such as our website platform and payment processor) to operate our Website and services

If required by law, regulation, or legal process

To protect the rights, safety, and security of our organization and users

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Communications

By submitting your information through our Website, you consent to being contacted by us via email or phone regarding your inquiry, donation, or services.

At this time, we do not use your information for unsolicited marketing text messages.

If we implement text messaging in the future, it will be done in compliance with applicable laws and regulations, including obtaining proper consent and providing opt-out options.

7. Cookies and Tracking

Our Website does not actively use third-party advertising cookies or advanced tracking tools.

Basic functionality and platform-related tracking may be used through our website provider (such as GoHighLevel) to ensure the Website operates properly.

8. Your Rights and Choices

You may request to:

Access the personal information we have about you

Correct or update your information

Request deletion of your personal data

To make a request, contact us at:
[email protected]

9. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Ball Chatham Food Pantry
Chatham, Illinois, United States
Email: [email protected]